TERMS AND CONDITIONS:
This document contains the General Terms and Conditions of the entity Estrecho Natura. It is the responsibility of the User of our activities to know the information set out below. By User we understand that person who has made a reservation and it is formalized.
Estrecho Natura reserves the right of admission. Estrecho Natura reserves the right to modify and update its General Terms and Conditions at any time and without prior notification. However, these changes will not apply to those users who already have a reservation under the conditions in force at the time of its formalization. Therefore, it is essential that the user has read this document and keeps a copy of it.
Booking conditions, payment and booking confirmation
Reservations can be made through our website (estrechonatura.com), telephone/WhatsApp (+34 644 76 39 52), or email (firstname.lastname@example.org).
The confirmation of the reservation will be sent to the user by email or by WhatsApp. If you do not receive said confirmation or call from us within 24 hours of making the reservation, please contact us at the following email address: email@example.com, or by phone (+34 644 76 39 52).
The reservation will become effective once the payment of 30% of the total amount of the contracted service is received to the account number that we will send via email (indicating the date and name of the passenger in the concept) and the subsequent sending of the receipt via email or WhatsApp.
The rest of the amount can be made by transfer prior to boarding (showing proof) or by card or cash on the boat itself before leaving the port.
By reserving the places, it is understood that the User knows and accepts the Terms and Conditions described in this document.
Modification or cancellation of the reservation
A change of the date of the booked trip may be requested at no additional cost provided that the change of date is requested at least 24 hours before the departure time, and as long as there are places available for the date and time for the change. required.
For any modification of the reservation, whether it be the number of people, date or time, it is essential to consult with Estrecho Natura.
The user can cancel the reservation and will be entitled to a refund of the total amount paid as long as said cancellation is requested at least 24 hours before the departure time.
If the cancellation of the reservation is requested within a period of less than 24 hours before departure, there will be no right to a refund of any amount paid, nor change for another date or time, nor bonus.
On the other hand, it will be considered a cancellation by the user if he does not show up at the place, date and time agreed for departure. In that case, there is also no option to refund any amount paid or change to be able to carry out the activity another day. Estrecho Natura reserves the right to cancel the reservation if payment is not received in full and in a timely manner.
Cancellation of departure due to weather conditions
Trips to the sea are subject to weather conditions. Estrecho Natura reserves the right to cancel any trip or change the itinerary before departure or during departure due to force majeure (whether due to adverse weather conditions or any failure of the boat) that makes it necessary for safety to return to port, as well as those circumstances that are beyond the control of Estrecho Natura, always bearing in mind the safety and greater enjoyment of passengers.
In case of cancellation of the departure due to weather conditions, passengers will be informed as far in advance as possible, and it may be canceled on the same day of departure and even at the foot of the ship. In case of cancellation of the departure due to force majeure, the clients will be informed at the moment in which Estrecho Natura becomes aware of it.
Weather and sea conditions in the Strait of Gibraltar can change suddenly. Our guides are specially trained to work with changing conditions and their number one priority is to make decisions that put the safety of their passengers first. It is very important that you are aware of all this and that you respect the authority of the guide.
In case of cancellation of the departure due to weather or force majeure, you can choose between: choosing a new date and time of departure either for the current season or the next (as long as there are places available) or, choose to the full refund of the amount of the reservation.
In any case, Estrecho Natura does not accept any type of related claim, such as flight, travel, hotel costs or those expenses that the client has incurred to make the canceled trip or any subsequent expenses that the client has to incur. customer.
Estrecho Natura is not responsible in any case for the fact that the sea and wind conditions do not correspond to the weather forecast, as they are natural factors that are completely changeable and unpredictable.
Guarantee to see cetaceans
Cetaceans are observed in their natural habitat and are free-roaming animals. For this reason, we cannot guarantee 100% the sighting of these and even less, of a specific species.
In the event that during the excursion at least one species of cetacean is not observed, the passenger has the right to participate in another excursion available free of charge. Although no species is seen, under no circumstances is the refund of the money offered, since the excursion has taken place with the corresponding expenses. Valid for 365 days.
This guarantee is only associated with those outings intended for the observation of these animals. Outings contracted for another purpose (boat ride, sunset from the sea, anchoring in a cove and bird watching) are exempt from this guarantee.
Current situation: COVID-19
Due to the pandemic situation that we are currently experiencing, Estrecho Natura has determined a series of actions during the development of the activity.
The following actions are taken:
– Use of a mandatory mask throughout the activity, with the user of the activity wearing their own mask. Estrecho Natura reserves the right to deny access to the boat to anyone who refuses to follow the established safety regulations such as not wearing a mask without exception (only children under the criteria established by the Ministry of Health are exempt from it ). If the user refuses to wear the mask at the time of boarding, they will not be entitled to a refund of the amount paid or to modify the departure date and time.
– The boat will be disinfected between departure and departure.
– The entity has disinfectant gel for all users and available throughout the activity.
– At all times, the current COVID regulations and protocol, established in the BOE, will be complied with.
If you are pregnant, congratulations! But you need to let us know.
If you suffer from any reduction in mobility or health problem, let us know when making the reservation.
It is forbidden to get on board in a state of intoxication or otherwise, which makes you not in full power to carry out the activity safely.
Smoking, the consumption of narcotic substances and the excessive consumption of alcoholic beverages are prohibited on board.
During the crossing it is absolutely mandatory to comply with all established safety and education regulations and pay attention to the crew at all times.
The duration of the outing can be altered for different reasons, in case the duration of the outing is longer, no extra charge will be made. However, Estrecho Natura is exempt from any claim that may arise from this extension of the outing (whether by means of transportation, travel, lodging, catering).
In the event of temporary indisposition due to seasickness, the ship will never return to port, carrying out the scheduled departure in its entirety and normally.
Estrecho Natura is exempt from damage or loss of personal belongings on board our boat.